Support
We answer support email at support@ai-lab.com.au. Please include your device model, OS version, and a short description of what went wrong.
Frequently asked questions
Is the AI coach a replacement for a doctor or dietitian?
No. WeightCoach generates general lifestyle suggestions and explicitly avoids medical claims. For anything diagnostic or prescriptive, see a qualified professional.
Why does the advice change with the time of day?
The app sends your local hour to the backend so morning advice is different from late-evening advice. At 9pm we suggest wind-down, hydration, or a light stretch — never a workout or protein snack.
How is my weight stored?
All weights are stored canonically in kilograms in your Firestore user document. The UI converts to/from imperial based on your preference.
Where does Apple Health fit in?
On iOS we read sex, age, height and the latest weight from Apple Health to pre-fill onboarding (with your permission), and we mirror manually-logged weights back to Health so it stays in sync.
How do I cancel my subscription?
Subscriptions are billed by Apple. Open Settings → Apple ID → Subscriptions on your device to manage or cancel.
How do I delete my data?
You can delete your account from inside the app, which removes your profile, weight logs, and coach messages within 30 days. You can also email support@ai-lab.com.au.
Reporting a security issue
If you believe you have found a security vulnerability, please email support@ai-lab.com.au with the details and a way to reproduce. Please do not publicly disclose the issue until we have had a reasonable opportunity to investigate and respond.